FAQ
YOUR QUESTIONS ANSWERED
Q - Who is Philosophy Australia?
Q - Where can I find your size guide?
A - Click HERE
Q - What sizes do you stock?
A - We stock sizes 8 to 18 and 8-24 in key Always styles
Q - My size is out of stock, will you get more?
We don't repeat our fashion styles, as we like them to be unique. Our best selling 'world famous' Bengaline pants are constantly restocked. Please click on your sold out size and enter your email for stock update notifications.
We may be able to find it for you at one of our boutique stockists - just message us on Chat
Q - My item isn't quite right. How do I do a return?
A - Click HERE for information
Q - Can I do an exchange?
A - Sorry, we don't offer exchanges as we can't guarantee availability of your desired size or colour. But we provide a refund so you can repurchase.
Q - How much is shipping?
A - $10 flat rate standard shipping, $15 flat rate express shipping and $20 flat rate for NZ. Standard shipping is complimentary on orders over $200. Express shipping is complimentary on orders over $400.
Q - Where do you ship to?
A - We can only ship orders to Australia, New Zealand and UK delivery addresses.
Q - Where are your products available in store?
A - We are available in more than 200 boutiques across the country.
Please call 0448 365 087 and we can help you find your local store.
Q - How do I find out about Sydney based sample sales?
A - email sales@philosophyaustralia.com.au and keep an eye out for our newsletters
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Put a face to the name Meet Kim-Marie, your Customer Support person She's here to help make your Philosophy Australia experience amazing Email her at customersupport@philosophyaustralia.com.au Message her on Instagram or Facebook Chat with her on our online shop Chat - it's not a bot, it's Kim-Marie! |